Global Operations Support Business Support (OSS BSS) Software Market Growth, Share, Size, Trends and Forecast (2025 - 2031)

• In September 2021, Oracle partnered with Telefonica Espaa, a global Spanish telecommunications firm. By working together, the companies hoped to accelerate the adoption of the telecom enterprise cloud and create new communication services for consumers and businesses. In order to support its expanding portfolio of digital services, including new 5G and Internet of Things services as well as services co-hosted with network partners and ISVs, Telefonica will also centralize the technology architecture on which its telecommunications network depends into a shared, open-standard platform

• In May 2021, Amazon Web Services, a division of Amazon that offers on-demand cloud computing platforms, and Ericsson joined forces. In order to give CSPs more flexibility in using nimble systems ecosystem, specifically in integration with technologies like automatic scaling, Infrastructure-as-a-Code, and AI/ML engines, the companies worked together to integrate both skills. This aimed to make the digital conversion process easier and to foster understandable, modern services

The Global Operations Support Business Support (OSS BSS) Software Market is segmented by product into two main categories: OSS (Operations Support Systems) and BSS (Business Support Systems). OSS solutions focus on the management of networks and services, including network operations, fault management, and service provisioning. These systems are integral for monitoring and optimizing the performance of communication networks. On the other hand, BSS solutions handle customer-facing processes such as billing, customer relationship management (CRM), and service delivery, ensuring smooth and efficient operations for businesses. Both OSS and BSS are essential in streamlining and automating business operations, contributing to improved service quality and reduced operational costs.

The market is further segmented by service into professional services and managed services. Professional services include consulting, system integration, and training, which help businesses optimize the implementation and operation of OSS BSS solutions. These services are crucial for organizations looking to fully leverage the potential of these technologies. Managed services, on the other hand, offer ongoing support and management of OSS BSS systems, allowing businesses to outsource the maintenance and operation of these systems to service providers. This is particularly attractive for companies seeking to reduce in-house IT management efforts while ensuring that their systems are always up to date and optimized for performance.

The OSS BSS market is also segmented by deployment mode into on-premise and cloud-based solutions. On-premise deployments are favored by large enterprises with the necessary infrastructure to manage and maintain their systems internally, providing control and customization. Cloud deployments, however, are gaining traction due to their scalability, cost-effectiveness, and flexibility, making them ideal for small and medium-sized enterprises (SMEs). These cloud-based solutions allow businesses to scale their operations efficiently without the need for substantial upfront investments in hardware and infrastructure. The combination of deployment modes, along with the customization of services and product offerings across industries such as IT and telecom, BFSI, media and entertainment, and retail, is expected to drive growth in the OSS BSS software market.

Global Operations Support Business Support (OSS BSS) Software Segment Analysis

In this report, the Global Operations Support Business Support (OSS BSS) Software Market has been segmented by Product, Service, Deployment Mode, Organization Size, Industry Vertical, and Geography.

Global Operations Support Business Support (OSS BSS) Software Market, Segmentation by Product

The Global Operations Support Business Support (OSS BSS) Software Market has been segmented by Product into OSS, and BSS.

The Global Operations Support System (OSS) and Business Support System (BSS) software market is strategically segmented into OSS and BSS products, each playing a crucial role in the telecommunications and service provider industries worldwide. OSS encompasses a range of software solutions designed to manage and optimize the operational aspects of networks. This includes network inventory management, service assurance, fault management, network provisioning, and performance monitoring. OSS solutions are vital for ensuring the reliability, efficiency, and smooth operation of telecommunications networks, enabling providers to deliver high-quality services to their customers while managing network complexities effectively.

Business Support Systems (BSS) focus on customer-facing operations and revenue generation activities. BSS software includes functionalities such as customer relationship management (CRM), billing and revenue management, product management, order management, and subscription management. These systems are essential for service providers to streamline customer interactions, accurately bill for services rendered, manage subscriptions and service activations, and introduce new products and services to meet evolving customer demands effectively.

The segmentation of the OSS/BSS software market into OSS and BSS products reflects the dual nature of software solutions required by telecommunications and service providers to manage both operational and business aspects of their services comprehensively. As the telecommunications industry continues to evolve with advancements such as 5G deployment, IoT integration, and digital transformation initiatives, OSS and BSS software will play increasingly critical roles in enabling service providers to innovate, enhance service delivery, and maintain competitive edge in a dynamic market landscape.

Global Operations Support Business Support (OSS BSS) Software Market, Segmentation by Service

The Global Operations Support Business Support (OSS BSS) Software Market has been segmented by Service into Professional Services, and Managed Services.

In the Global Operations Support System (OSS) and Business Support System (BSS) software market, the segmentation by service into Professional Services and Managed Services reflects the diverse needs and operational strategies of telecommunications and service providers worldwide. Professional services encompass a broad range of offerings including consulting, system integration, customization, and training provided by OSS/BSS vendors or specialized service providers. These services are crucial for assisting service providers in deploying OSS/BSS solutions tailored to their specific requirements, ensuring seamless integration with existing systems, and maximizing the software's functionality and efficiency.

Managed services, on the other hand, offer service providers the option to outsource the management and operation of their OSS/BSS environments to third-party service providers. Managed service providers (MSPs) take on responsibilities such as monitoring, maintenance, upgrades, and performance management of OSS/BSS systems. This outsourcing model allows service providers to focus more on their core business operations while leveraging the expertise and specialized resources of MSPs to ensure the continuous operation and optimization of their OSS/BSS infrastructure. Managed services also provide scalability, flexibility, and cost-efficiency benefits, as service providers can adjust the level of service according to their current needs and growth trajectories.

The segmentation into Professional Services and Managed Services within the OSS/BSS software market underscores the importance of tailored support and operational management in enabling service providers to effectively utilize OSS/BSS solutions. As telecommunications networks evolve with the introduction of new technologies like 5G and the Internet of Things (IoT), the demand for robust OSS/BSS capabilities coupled with expert services will continue to grow. This segmentation allows OSS/BSS vendors and service providers to offer comprehensive solutions that not only meet current operational challenges but also position service providers for future growth and competitiveness in the global telecommunications market.

Global Operations Support Business Support (OSS BSS) Software Market, Segmentation by Deployment Mode

The Global Operations Support Business Support (OSS BSS) Software Market has been segmented by Deployment Mode into On-premise and Cloud.

The Global Operations Support Business Support (OSS BSS) Software Market has been segmented by deployment mode into on-premise and cloud solutions. On-premise deployment refers to the installation of OSS BSS software within the organization’s infrastructure, offering greater control over data security, system management, and customization. This model is often favored by large enterprises or industries dealing with sensitive data that require more stringent compliance regulations, such as telecommunications and finance. On-premise solutions, however, come with higher initial costs and more complex maintenance, as the organization is responsible for managing the software, updates, and hardware requirements.

On the other hand, cloud-based OSS BSS solutions have gained significant traction due to their flexibility, scalability, and cost-effectiveness. Cloud deployment allows businesses to access the software and data remotely via the internet, eliminating the need for extensive on-site hardware or complex IT infrastructure. This model offers lower upfront costs, as organizations typically pay for the software on a subscription basis, which is attractive for small to medium-sized enterprises (SMEs) or companies seeking to avoid large capital expenditures. Moreover, cloud-based OSS BSS solutions are highly scalable, enabling organizations to expand their systems as their operations grow without worrying about the limitations of on-premise infrastructure.

The choice between on-premise and cloud-based OSS BSS software is largely dependent on the organization's specific needs, including factors such as budget, security concerns, scalability, and ease of management. While cloud solutions offer flexibility and lower costs, on-premise systems continue to be preferred by businesses requiring tight control over their systems and data. In many cases, large enterprises and industries like telecommunications are more inclined towards on-premise solutions, while smaller businesses and those seeking digital transformation are increasingly adopting cloud-based OSS BSS systems to improve operational efficiency and customer service capabilities.

Global Operations Support Business Support (OSS BSS) Software Market, Segmentation by Organization Size

The Global Operations Support Business Support (OSS BSS) Software Market has been segmented by Organization Size into Small and Medium-sized Enterprises and Large Enterprises.

The Global Operations Support Business Support (OSS BSS) Software Market has been segmented by organization size into small and medium-sized enterprises (SMEs) and large enterprises, each with distinct needs and preferences when it comes to OSS BSS solutions. SMEs typically seek cost-effective, scalable solutions that offer flexibility without the need for significant upfront investment or complex infrastructure management. Cloud-based OSS BSS systems are particularly attractive to SMEs as they provide a subscription-based pricing model, reducing the burden of heavy capital expenditures. These solutions enable SMEs to compete with larger players by leveraging advanced technologies like automation and analytics to improve operational efficiency and customer engagement.

In contrast, large enterprises often have more complex operational needs and a greater emphasis on data security, compliance, and customization. On-premise OSS BSS solutions are more common in this segment, as they offer greater control over data, security, and system configurations. Large enterprises are also more likely to have the resources and infrastructure to support and maintain these systems in-house. Moreover, they typically require highly tailored solutions to manage complex operations across multiple regions or business units. Large enterprises may also implement hybrid deployment models, integrating both on-premise and cloud-based solutions to meet diverse operational requirements.

The segmentation of the OSS BSS software market based on organization size reflects the varying demands of SMEs and large enterprises. While SMEs are more inclined towards cloud-based, cost-effective, and easy-to-deploy solutions that offer rapid scalability, large enterprises often prioritize security, customization, and comprehensive support for their expansive operations. As the market evolves, the demand for OSS BSS solutions will continue to grow, with software providers offering tailored products for both segments, ensuring that both small businesses and large corporations can benefit from the latest technologies in operations and business support.

Global Operations Support Business Support (OSS BSS) Software Market, Segmentation by Industry Vertical

The Global Operations Support Business Support (OSS BSS) Software Market has been segmented by Industry Vertical into IT and Telecom, BFSI, Media and Entertainment, Retail and E-commerce, and Others.

The Global Operations Support Business Support (OSS BSS) Software Market has been segmented by industry vertical into key sectors such as IT and Telecom, BFSI (Banking, Financial Services, and Insurance), Media and Entertainment, Retail and E-commerce, and others. Each industry has unique requirements for OSS BSS solutions, and the segmentation reflects how these sectors leverage such technologies to optimize operations, manage customer relations, and improve service delivery.

In the IT and Telecom sector, OSS BSS solutions play a crucial role in managing network operations, customer experience, billing, and service delivery. With the increasing demand for 5G networks, Internet of Things (IoT) integration, and digital transformation, telecom companies require robust OSS BSS systems to handle complex infrastructures and customer demands. These solutions enable real-time monitoring, fault management, and automation, driving operational efficiency and reducing time-to-market for new services.

The BFSI sector relies on OSS BSS solutions to enhance customer service, streamline operations, and ensure compliance with regulatory requirements. These systems enable financial institutions to handle large volumes of transactions, manage customer accounts, and deliver personalized services. In the Media and Entertainment industry, OSS BSS solutions support content management, subscription billing, and customer engagement across various platforms. Retail and E-commerce businesses use these solutions to manage inventory, customer interactions, and sales processes, enabling a seamless omnichannel experience. As industries continue to digitize, the demand for advanced OSS BSS software tailored to each vertical's needs will continue to drive market growth.

Global Operations Support Business Support (OSS BSS) Software Market, Segmentation by Geography

In this report, the Global Operations Support Business Support (OSS BSS) Software Market has been segmented by Geography into five regions; North America, Europe, Asia Pacific, Middle East and Africa, and Latin America.

Global Operations Support Business Support (OSS BSS) Software Market Share (%), by Geographical Region, 2024

The Global Operations Support System (OSS) and Business Support System (BSS) software market, geographical segmentation into five key regions — North America, Europe, Asia Pacific, Middle East and Africa, and Latin America — provides valuable insights into regional trends, market dynamics, and growth opportunities.

North America, as a mature market, holds significant share in the OSS/BSS software market due to advanced telecommunications infrastructure and early adoption of digital transformation initiatives. The region is characterized by high investment in telecom technologies, stringent regulatory frameworks, and a strong focus on enhancing customer experience through advanced OSS/BSS solutions. Key trends in North America include the integration of AI and analytics into OSS/BSS systems to optimize network performance and improve operational efficiency.

Europe follows closely behind, driven by similar factors of technological advancement and regulatory compliance. The region emphasizes OSS/BSS solutions that support seamless service delivery and regulatory adherence across diverse member states. Key developments in Europe include the expansion of 5G networks, increasing IoT deployments, and the adoption of cloud-based OSS/BSS solutions to enhance scalability and cost-efficiency for service providers.

Asia Pacific emerges as a dynamic and rapidly growing market for OSS/BSS software, fueled by increasing mobile penetration, digital transformation initiatives, and expanding telecommunications infrastructure in countries such as China, India, and Southeast Asia. The region witnesses robust investment in next-generation networks like 5G, driving demand for OSS/BSS solutions that can support high-speed data services, IoT connectivity, and personalized customer experiences. Moreover, partnerships and collaborations between telecom operators and technology vendors are accelerating innovation and market growth in Asia Pacific.

Middle East and Africa, along with Latin America, represent emerging markets in the OSS/BSS software landscape. These regions are characterized by expanding telecom networks, rising internet penetration, and growing subscriber bases. Governments and service providers in these regions are investing in OSS/BSS solutions to improve operational efficiency, enhance service delivery, and capitalize on digital transformation opportunities. Key trends include the adoption of OSS/BSS platforms to support digital services, manage complex network environments, and cater to evolving customer expectations.

This report provides an in depth analysis of various factors that impact the dynamics of Global Operations Support Business Support (OSS BSS) Software Market. These factors include; Market Drivers, Restraints and Opportunities Analysis.

Drivers, Restraints and Opportunity Analysis

Drivers:

• Digital Transformation
• 5G Deployment
• IoT Integration

• Demand for Real-time Analytics - The demand for real-time analytics is a significant driver shaping the Global Operations Support System (OSS) and Business Support System (BSS) software market. Real-time analytics refers to the capability of processing data and generating insights instantaneously, enabling timely decision-making and proactive management of telecommunications networks and business operations. This capability is crucial in the context of OSS/BSS systems, where service providers need to monitor network performance, analyze customer behavior, and optimize service delivery in real-time.

  Key functionalities of real-time analytics in the OSS/BSS domain include network monitoring for detecting anomalies and predicting failures, personalized customer interactions based on real-time behavioral insights, dynamic pricing and promotions based on demand patterns, and fraud detection to safeguard revenues. These capabilities not only enhance operational agility but also enable service providers to deliver differentiated services that meet the evolving expectations of consumers and businesses alike.

  As telecommunications networks evolve with the rollout of 5G technology and the expansion of digital services, the demand for real-time analytics in OSS/BSS software is expected to escalate further. Service providers are increasingly investing in advanced analytics platforms that can handle real-time data processing, machine learning algorithms for predictive analytics, and AI-driven insights to stay competitive in a fast-paced market environment. The integration of real-time analytics into OSS/BSS systems represents a strategic imperative for service providers looking to leverage data-driven intelligence to drive growth, innovation, and operational excellence in the global telecommunications landscape.

Restraints:

• High Initial Investment
• Integration Challenges

• Regulatory Compliance - Regulatory compliance plays a crucial role in shaping the dynamics of the Global Operations Support System (OSS) and Business Support System (BSS) software market. Across different regions and markets worldwide, telecommunications and service providers must adhere to a complex framework of laws, regulations, and standards. These regulations are designed to safeguard consumer rights, ensure fair competition, protect data privacy, and maintain network security. As such, compliance with regulatory requirements is not only mandatory but also influences the development, deployment, and operation of OSS/BSS solutions.

  In North America and Europe, for example, stringent data protection regulations such as GDPR (General Data Protection Regulation) in the EU and CCPA (California Consumer Privacy Act) in the US mandate strict guidelines for the collection, storage, and processing of customer data. OSS/BSS software solutions must incorporate robust data protection mechanisms, secure storage practices, and compliance reporting capabilities to meet these requirements. Failure to comply can result in substantial fines, reputational damage, and legal liabilities for service providers.

  In emerging markets like Asia Pacific, Middle East and Africa, and Latin America, regulatory landscapes may vary widely, presenting both challenges and opportunities for OSS/BSS vendors and service providers. Governments in these regions are increasingly enacting regulations to foster fair competition, improve service quality, and promote digital inclusion. Compliance with local regulations often requires OSS/BSS solutions to be customizable and adaptable to regional requirements, including localization of billing practices, customer data management, and network security protocols.

  Navigating regulatory compliance is a continuous endeavor for OSS/BSS stakeholders, necessitating ongoing monitoring of regulatory changes, proactive engagement with regulatory bodies, and investment in compliance-focused technology solutions. Despite the challenges posed by regulatory requirements, compliance initiatives also present opportunities for OSS/BSS vendors to differentiate themselves by offering solutions that not only meet regulatory standards but also enhance operational transparency, customer trust, and regulatory reporting capabilities.

Opportunities:

• Cloud-based Solutions
• AI and Machine Learning

• Enhanced Customer Experience - Enhancing customer experience (CX) is a critical driver influencing the Global Operations Support System (OSS) and Business Support System (BSS) software market. In today's competitive telecommunications landscape, where customer expectations are continually evolving, delivering a superior customer experience has become a strategic imperative for service providers. OSS/BSS software plays a crucial role in enabling service providers to deliver personalized, seamless, and efficient customer interactions across various touchpoints.

  Key aspects of enhancing customer experience through OSS/BSS solutions include improving service delivery timelines, resolving customer issues promptly, and offering personalized services based on real-time data insights. For instance, OSS capabilities such as network monitoring and fault management ensure service reliability and minimize downtime, thereby enhancing overall customer satisfaction. BSS functionalities such as CRM systems enable service providers to manage customer relationships effectively, personalize marketing campaigns, and tailor service offerings to meet individual customer needs and preferences.

  As telecommunications networks evolve with the deployment of advanced technologies like 5G and IoT, OSS/BSS software continues to innovate to support enhanced customer experiences. For example, AI and machine learning capabilities embedded within OSS/BSS systems can analyze customer behavior patterns, predict customer preferences, and automate personalized recommendations or troubleshooting solutions. Such proactive and predictive capabilities not only improve customer satisfaction but also drive customer loyalty and lifetime value, contributing to revenue growth and competitive advantage in the market.

Key players in Global Operations Support Business Support (OSS BSS) Software Market include:

• Amdocs Ltd.
• Accenture Plc
• CSG Systems International Inc.
• Telefonaktiebolaget LM Ericsson
• Hewlett Packard Enterprise Co.
• Huawei Investment & Holding Co. Ltd.
• International Business Machines Corp.
• Nokia Corp.
• Oracle Corp.
• SAP SE

In this report, the profile of each market player provides following information:

• Company Overview and Product Portfolio
• Key Developments
• Financial Overview
• Strategies
• Company SWOT Analysis